A practical workshop on managing your own reactions and resolving team conflict constructively, skills that determine whether a process-improvement project gets stakeholder buy-in or stalls.
Note: Reference pricing from the published catalog, confirm before publishing under the SigmaCS brand.
Every session is delivered live by an instructor, in English, Hindi or Hinglish, there is no self-paced or pre-recorded track.
Overview
Leading a DMAIC project, or any cross-functional initiative, means navigating resistance, competing priorities, and difficult conversations, not just running statistical tests. This workshop focuses on the human side of that work.
You'll work through frameworks for recognising your own emotional triggers, reading a room, and moving a disagreement toward a resolution instead of a standoff, skills that apply equally to project leadership, people management, and client-facing roles.
Who it's for
- Project leads and Green/Black Belts who manage cross-functional teams
- New and first-time people managers
- Anyone whose role involves frequent negotiation or difficult conversations
Enquire about this workshop
Regarding: Emotional Intelligence and Conflict Management
Prefer to reach out directly? Call +91 83969 19422, email connect.sigmacs@gmail.com, or WhatsApp +91 8396919422.
Curriculum
1Foundations of emotional intelligence
- Self-awareness and recognising emotional triggers
- Reading team dynamics and unspoken resistance
2Conflict management frameworks
- Common conflict styles and when each helps or hurts
- De-escalation techniques for live disagreements
3Applying it to real scenarios
- Role-played difficult conversations
- Building a personal action plan for your current team
Outcomes
- A practical framework for managing your own reactions under pressure
- Tools to de-escalate and resolve team conflict without avoiding it
- Better stakeholder buy-in on process-improvement and change initiatives
How this workshop runs: steps & schedule
- Enquire & confirm your batch. Tell us your preferred format and language (English, Hindi or Hinglish), we confirm the next available start date within one business day.
- Live, instructor-led sessions. Interactive workshop with role-play and small-group exercises. Every session is live, none are pre-recorded.
- Hands-on practice. Work through the included templates and exercises for each module as you cover it.
- Certificate of completion. Receive a named, dated certificate the same day you complete the requirements.
Study material included
- Digital course manual (PDF), covering every curriculum module in your chosen language
- Templates and worksheets for core DMAIC tools: SIPOC, fishbone/Ishikawa, FMEA, control charts
- Practice datasets for hands-on statistical exercises (used with Minitab/Excel, as applicable to your belt)
- A sample DMAIC project report, for reference when scoping your own capstone project
- Six Sigma glossary and formula reference sheet
- Named, dated certificate of completion and CSSC accreditation reference on finishing
Related belt courses
What learners say
“Anurag sir has a good experience and knows how to explain things with good examples that we can relate to from our daily life. It was a really wonderful session of Six Sigma BB+AI Training.”
“Great learning experience with Anurag Sir. His teaching style is very practical and easy to understand. He explains Six Sigma concepts with real-world examples, which makes the sessions very interesting and useful.”
“The Quality Management Trainer Mr Anurag Jain program was conducted very well. The sessions were clear, practical, and highly informative. It enhanced our understanding of quality standards and real-time implementation.”
Frequently asked questions
Is this only useful for Six Sigma practitioners?
No, it's a general leadership and soft-skills workshop. We often recommend it alongside Green Belt or Black Belt training since project leadership depends on these skills as much as statistics.